While this school year’s opening is different than any that have come before, our staff has the same level of commitment and excitement to meet, teach and support all students. HCPSS teachers have been busy preparing online learning materials for their classes and are dedicated to creating a caring and supportive online classroom.
We recognize there may be times the applications HCPSS is using for virtual learning may not work as anticipated. This may be due to the nationwide increase in demand on these services or an issue with your local internet provider. We know this may be stressful for both you and your child, and ask for your patience as we work through any challenges that may arise. HCPSS teachers will be understanding and flexible if interruptions to technology services cause delays in assignment submissions and missed virtual learning sessions.
Please find below suggestions on how to proceed if your student experiences an issue.
What should we do when technology is not working?
Occasionally, students may have issues with Canvas, Google Meet or other learning platforms used by HCPSS. If your child is having difficulty:
Families also may find the following resources to be helpful:
If after reviewing these resources, your family continues to need support, please complete the Student and Family Technology Support Request and one of our staff members will reach out to you as soon as possible. If you cannot access the online form for any reason, please call the school at 410-313-7600 and someone will get back to you.
Staff will attempt to resolve the issue, and if unsuccessful will provide directions for exchanging the broken device for a working one at the school system’s Onsite Technology Center